Payment:

I can accept personal cheques / bank transfers on request, please e-mail your order, and I'll send payment details. 

All Credit and Debit card transactions are handled securely by Paypal. Prime-Miniatures do not hold or store any customer card details. 


Shipping:

When International Tracked shipping is selected items are posted via Royal Mail International Tracked and Signed service to countries where it is available. To other countries Royal Mail International Tracked service is used. In rare circumstances where full tracking isn't available to a country, the Royal Mail International Signed service is used. 

All orders will be dispatched within 3 working days upon receipt of cleared funds, subject to stock availability. 

I try to keep large stock levels, but occasionally items do go out of stock. If this should happen I will contact you with details. Most out of stock items will be dispatched within 5-7 working days. 


Customs and VAT:

All prices include UK VAT at 20%. VAT on non-UK deliveries cannot be deducted.

Any import charges/taxes on goods shipped outside of the United Kingdom are the responsibility of the Customer. Customs rules vary for each country, so you should check customs rules before ordering. For any orders placed with Prime-Miniatures you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.


Privacy:

Prime-Miniatures does not give or sell any of your personal information to any third party other than in the necessary course of our business. An example of this would be to Royal Mail for delivery information. 

Information entered by the customer on this website will only be used for the purpose of processing orders. You will never be contacted with sales or marketing information. 

If you would like to receive information on new products then you can like my Facebook page at Prime-Miniatures 

You can view your own information and order history by logging into your account on the website. If at any point you want your data removing, please email me and I will deal with your request in a timely manner. 


Returns:

UK and EU: Please contact me within 14 days of receiving the item for details of the return procedure. Items must be returned unused and in re-saleable condition. Buyer is responsible for any shipping costs to return the goods.

Rest or World: As Distance Selling regulations do not apply. please contact me within 7 days of receipt of goods to request returns. Items must be returned unused and in re-saleable condition. Original shipping costs are not refundable. Buyer is responsible for any shipping costs to return the goods. Goods must be returned within 14 days of return authorisation.

Occasionally items can get lost in the post. If your item hasn't arrived within 2 week of the order date, then please contact me so I can investigate. 


General:

Products purchased from Prime-Miniatures are intended for hobby use and scale model upgrades. Prime-Miniatures do not accept liability for loss or damage caused by using products bought from Prime-Miniatures. It is the Customers responsibility to access product suitability for their application before purchase.

Discounts and coupon codes may be changed, or withdrawn at any time without notification. 

Any problems please e-mail me at sales@prime-miniatures.co.uk